F.A.Q. & P.P.

The B&B is in the woods, is it far from center of Vicenza?
The B&B is 3 km from the town of Isola Vicentina, Vicenza is 14 km far. You’ll find a Bus stop 2 km from our B&B.
More information on our page “Location”.

Is the B&B comfortable as an hotel?
The B&B works exactly as an hotel. You’ll find the same bed sheets, hand towels, breakfast, free parking, free Wi-Fi. The only difference is that there is not a 24 hour reception (you’ll need to tell us what time you arrive).

How do we book a room?
You can write us on our site, e-mails us, fax us, call us. You’ll get a confirmation e-mail with all the booking details, and the 30% payment request.
You have 5 days after you receive our mail to pay the 30% amount.
If you cannot pay in time or you have other problems, just call us and we’ll find the perfect deal.

What to do to cancel the booking?
You can write us, e-mail us, call us, five day prior the date. Otherwise you will not get your money back.
If you leave earlier you pay the total amount.

When do we pay?
You can pay when you arrive only in cash. We do not accept cards.

What documents do I need?
You need only the identification card for registration.

When to check-in or out?
You can check-in when you want as long as you call us. Check-out is 10.00 am.
We can keep your luggage if the room is not ready or for any other reason.

What kind of rooms can I find? Has each room got its own bathroom and the air conditioner?
On our site you can easily view our 2 bedrooms. Pictures will describe them perfectly. Every room has air conditioner and its own bathroom.

How often is the room cleaned?
Cleaning is every day, the bed sheet and hand towels changing is every 3 days.

What does the room price offer?
On our page “Services” you can view our services. Price include parking, internet Wi-Fi, breakfast, use of the swimming pool, bed sheet, hand towels and hair drier.

What time is breakfast? What kind of breakfast?
Breakfast is served between 8 and 9.30, it’s a classic continental breakfast. We can meet any food request or breakfast times.

I’m celiac and I’d like to have breakfast, how can I do?
No problems. All you need to do is tell us and you’ll find what better suite-you.

Is there a restaurant in the B&B?
No, there isn’t.

Is the B&B for disable?
No it’s not because it’s an old cottage and all the rooms are on the first floor.

Can we smoke?
Not inside. But there are open spaces where you are free to smoke as long as you put butts in the ashtrays.

Do you accept dogs?
Yes we accept small-size dogs which can stay in the fenced garden. Needless to say that you are responsible for it.

Are there many mosquitoes in the summertime?
The B&B is in the wood, and all the windows have screens but we cannot guarantee you’ll not meet some.

Can we use swimming pool in the summer?
Yes you can, it’s free. Headset use is pleasing.

Have rooms got TV?
Rooms haven’t got TV, we choose so, because we believe this is the best way to enjoy our B&B.
But you’ll find one in the common room. And you can ask for books and games.

What do I need to bring with me?
All you need is your toilet set.
Bed sheet, hand towels, hair drier are furnished by the B&B.

What can I do if I have more question?
You can ask all the questions you’d like on our page “Contacts”.

 


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